AI Solutions for Business · Sydney, Australia
Your business runs.
Our AI makes sure
nothing slips through.
Newton Moss builds custom AI systems that handle every enquiry, appointment, follow-up and missed opportunity — automatically, 24/7. Across every industry we serve, the result is the same: more revenue, less manual work, zero gaps.
85%
of missed enquiries never come back
<60s
AI response time, all channels
$100K+
average annual revenue leaking per business
5 days
from signed to fully live system
Built for Your Industry
The same problem.
Industry-specific solutions.
Every business loses revenue to missed enquiries and operational gaps. We've built the fix — customised for each industry we serve.
The Problem
Your clinic spends thousands on ads and marketing. But when a lead DMs at 7pm or calls during a treatment, they get voicemail — and 85% never try again. They book with whoever responds first.
$4,200–$8,400/mo in missed bookings
AI Receptionist — 24/7 across every channel
DMs, missed calls, website chat — every enquiry gets an instant, knowledgeable response that books the appointment.
No-Show Rescue Sequences
Automated reminders cut no-show rates from 22% to under 10%. 3-message rescue sequences recover 60–70% of those who still don't show.
Lapsed Patient Reactivation
Identifies clients who haven't visited in 60+ days and sends personalised messages based on their treatment history. 25–30% rebook.
Sydney Cosmetic Clinic · Month 1
14
after-hours bookings captured that would have been permanently lost
"We woke up Monday to 6 confirmed appointments that came in over the weekend. That literally never happened before."
The Problem
Buyers and renters expect instant responses — especially after hours and on weekends. Agents who respond first win the deal. Most are still relying on manual follow-up and hoping leads wait.
73% of buyers choose the first agent who responds
AI Lead Qualifier & Responder
Every enquiry — web form, portal, social — gets an instant response. AI qualifies the lead, answers property questions, and books inspection times automatically.
Automated Inspection Scheduling
Converts property enquiries into confirmed inspections — synced to the agent's calendar. Zero back-and-forth.
Vendor Communication Automation
Automated progress updates, offer alerts, and feedback summaries keep vendors informed without eating into agent time.
Sydney Real Estate Agency · Month 2
40%
increase in inspection bookings from the same enquiry volume — by responding instantly instead of the next morning
"Our agents were spending 2+ hours a day on scheduling. Now the AI handles it and they focus entirely on listings and relationships."
The Problem
Guests expect instant answers about availability, pricing, and amenities — day and night. Every unanswered enquiry is a direct booking going to Booking.com instead. And every missed upsell opportunity is margin left on the table.
Direct booking revenue 30% higher than OTA equivalent
AI Reservations Concierge
Handles availability questions, pricing, packages, and direct bookings across website chat, social DMs, and email — 24/7.
Pre-Arrival & Upsell Sequences
Automated messages before arrival offer upgrades, restaurant reservations, and experiences — increasing average guest spend automatically.
Post-Stay Review Automation
Automated post-stay messages capture reviews at the moment of peak satisfaction — increasing Google and TripAdvisor ratings measurably.
Boutique Hotel · Sydney · Month 3
28%
lift in direct bookings vs OTA, driven by instant AI response to website and social enquiries
"Guests were going to Booking.com because we couldn't respond fast enough. Now our AI answers in seconds and converts them to direct. The commission savings alone paid for the system."
The Problem
High-value clients expect immediate acknowledgement — but professional service firms are built around billable hours, not admin. Every slow response, missed call, or delayed follow-up signals a lack of professionalism to a prospect evaluating multiple firms.
First firm to respond wins 50%+ of professional service enquiries
AI Client Intake & Qualification
Every new enquiry is instantly acknowledged, initial questions asked, and the lead qualified — so practitioners only spend time on serious, relevant prospects.
Consultation Booking Automation
Converts enquiries into booked consultation appointments automatically. Sends intake forms, preparation guides, and reminders.
Client Nurture & Referral Sequences
Automated check-ins, milestone messages, and referral prompts — maintaining relationships between engagements without manual effort.
Sydney Law Firm · Month 2
3×
increase in qualified consultation bookings after deploying AI intake — same marketing spend, dramatically better conversion
"Our partners were doing their own intake calls. Now the AI qualifies leads and only surfaces the right ones. It's the highest-leverage thing we've done in years."
The Problem
Fitness studios and wellness businesses live and die by class capacity and retention. Empty spots in booked classes are pure margin loss. And members who drift away rarely come back on their own — they need a nudge.
$15,000–$40,000 annual revenue lost to empty class spots and member churn
AI Class & Booking Management
Automated waitlists fill cancelled spots instantly. New member enquiries handled 24/7 with class schedules, pricing, and trial booking.
Member Retention Sequences
Identifies members who haven't attended in 10+ days and sends personalised re-engagement — before they cancel, not after.
Trial-to-Member Conversion
Automated follow-up sequence converts trial attendees into paid members — timed to the moment of peak motivation after their first class.
Sydney Yoga Studio · Month 2
22%
reduction in member churn after deploying AI retention sequences — catching at-risk members before they cancelled
"We were losing members quietly and didn't know until they'd already left. Now we catch them at the first sign of disengagement. It's changed our retention completely."
Core Systems
Six AI systems that
work across every industry.
Each system is custom-configured for your business — not generic software, not a template. Built, tested, and managed by Newton Moss.
AI Receptionist
Responds to every inbound enquiry — DM, call, web chat — instantly, 24/7. Answers questions, qualifies leads, and books appointments without any staff involvement.
Med Spas
Real Estate
Hospitality
Legal
Fitness
Booking Automation
Converts every enquiry into a confirmed appointment. Syncs with your existing booking platform, sends confirmations, intake forms, and reminders. Zero back-and-forth.
Med Spas
Fitness
Professional Services
No-Show Rescue
Automated reminders before every appointment. When no-shows still occur, a 3-message rescue sequence fires automatically — recovering 60–70% of missed appointments.
Med Spas
Fitness
Professional Services
Reactivation Engine
Identifies lapsed clients who haven't engaged in 60+ days and sends personalised, timely messages that bring them back. Configurable for any industry's specific retention triggers.
Med Spas
Fitness
Hospitality
Conversion Concierge
Follows up with leads who enquired but didn't convert — answering objections, providing social proof, and guiding them toward the next step automatically.
Real Estate
Med Spas
Hospitality
Monthly ROI Report
Every client receives a branded monthly report on the 1st — showing revenue captured, bookings recovered, and time saved. The document that proves the investment, every month.
All Industries
Our Process
Live in 5 days.
No tech skills needed.
We handle the entire setup. You send us your business details — we build, test, and go live. Your team learns one thing: how to read the monthly report.
01
Free Revenue Audit
We map your current enquiry flow, calculate exactly how much you're losing each month, and show you the ROI for your specific business. No obligation — even if you don't proceed, you'll leave with useful data.
20 minutes · Free
02
Custom Build & Integration
We configure your AI with your business knowledge — services, pricing, tone, booking platform. Connect it to every channel. Test every scenario. You approve before anything goes live.
5 days · Managed entirely by us
03
Ongoing Optimisation & Reporting
Monthly reports on the 1st showing your exact results. Continuous tuning as your business evolves. New automations added as you grow. We're a long-term partner, not a one-off build.
Monthly · Included in all plans
The Data
Why businesses can't afford
to wait on AI.
These numbers are why every business we work with recovers their investment within the first month.
85%
of missed callers never try again — they go to a competitor
Zenoti Consumer Survey, 2026
79%
of customers abandon an enquiry if the response is slow or difficult
Zenoti, 2026
$130K
in annual revenue lost from missed calls alone — average business
Lani AI Benchmarks, March 2026
71%
of customers now accept and prefer AI response when it's fast and accurate
Agentech / Zenoti, 2026
Built with trusted infrastructure
My AI Front Desk
Manychat
Make.com
Twilio
Cliniko
Claude AI
What Clients Say
Real businesses.
Real results.
"We woke up Monday to 6 confirmed appointments booked over the weekend. That literally never happened before Newton Moss."
"Our agents were spending 2+ hours a day on scheduling and follow-up. The AI handles it completely now. They focus entirely on listings."
"We were losing members quietly and didn't know until they'd already cancelled. Now we catch them at the first sign. Retention is completely transformed."
Free · 10 Minutes · No Obligation
Find out exactly what
your business is losing.
The Revenue Audit scores your business across 5 categories — missed enquiries, no-shows, lapsed clients, response speed, and conversion. Enter your numbers and get a real dollar figure. No call required to access it.
$100K+
average annual revenue
leaking per business
Start My Free Audit →
leaking per business
Takes 10 minutes · Instant results